Support

1.  Sample

Some customers may doubt about the quality before place the trial order. It is warmly welcome  to request samples from us for test and evaluation.

Sample policy is as followed:

1). Customers have to pay for the samples cost and shipping freight.

2). OEM Order: the set up fee, such as molds tooling charge, logo printing cost, etc, shall be on customer's account also. We'll refund partial or even full of the set up fee, depends on the quantity of the OEM order.

2.  Warranty

Except as specified below, XKING, warrants any of its products for the warranty life of the product against defects in material or workmanship. Defects in material or workmanship will be repaired or replaced at no cost: all other repairs will be at a nominal charge.                                                                 

Disclaimers and limitations:

• Does not extend to products that have been improperly used, altered, or repaired by any entity other than XKING
• Does not extend to any claim for incidental, consequential, or special damages.

3. FAQs

• Q: How can i get the price list?
  
• A: We don't quote orders through phones, please email(sales@xkingtool.com) us with the Item No., shipping destination to get a quote.  The salesman will reply you no more than 24 hours.

• Q: How to get samples?
  
• A: Send email to sales@xkingtool.com, mail the order details with your name, physical address and postal code and phone number. Then our sales center will reply you the total cost(include samples and freight charge)as soon as possible. In order to ensure that our customers could receive the samples immediately, DHL or TNT express are suggested.

• Q: How to pay for samples?
• A:  If you have credit card, Paypal is sugguested. It is safe and convenient for customers. If you need XKING company bank account, contact us by email sales@xkingtool.com

• Q: How about formal order payment?
• A: T/T is suggested.

• Q: If the tool is damaged under normal use, how can i do?
• A: Contact sales@xkingtool.com  and send details(such as pictures), after we confirm it, the new one for replacement will be shipped to you in the next order for free.

• Q: How to visit your company?
• A: Please check the map as followed: